Return & Refund Policy

At Lumixsilva, your satisfaction matters. If you’re not completely happy with your purchase, we offer a transparent return and refund process for eligible orders.

30-Day Return Policy：

You may request a return within 30 days of purchase for a full refund, provided that the following conditions are met:

  • The item is unused, unopened, and returned in its original packaging.
  • You can provide a valid order number or proof of purchase.
  • Your return request is submitted through our Contact Us page.

We aim to respond as quickly as possible to help you begin the return process.

❌ Returns Not Accepted If:

  • The item has been opened, used, or damaged by the customer.
  • The product was not purchased directly from our official website (Lumixsilva.com).
  • The item is marked as "Final Sale" or "Clearance."
  • The return request is submitted more than 30 days after the purchase date.

For hygiene and safety reasons, opened hard wax beads, used waxing accessories, and any products showing signs of use are not eligible for return.

🔧 Damaged or Defective Products：

If your order arrives damaged or defective, please contact us within 7 days of receiving your shipment.

To help us process your request efficiently, please provide:

  • Clear photos showing the damage or defect.
  • Your order number.
  • A brief description of the issue.

Once verified, we will gladly offer a replacement or refund based on your preference.

💳 Refund Process

Once we receive and inspect your return, we will notify you by email whether your refund has been approved.

Approved refunds will be issued to the original payment method used at checkout.

Depending on your financial institution, it may take an additional 3–10 business days for the refund to appear on your statement. Processing times may vary depending on your bank or credit card provider.

📩 How to Request a Return：

To initiate a return or request a refund:

  1. Visit our Contact Us page.
  2. Provide your order number and the reason for the return.
  3. Our support team will respond with the next steps.

This return policy applies to all vegan hard wax beads, wax warmers, and hair removal accessories purchased directly from Lumixsilva.com.