Contact Us
📄 Contact Us – We're Here to Help
Have a question about your order, need help with returns, or just want to chat about our vegan wax products? The Lumixsilva support team is here to assist you every step of the way.
📬 Email Support
info@lumixsilva.com
Whether it's tracking your wax order, requesting a refund, or asking how to return your vegan wax kit, our team is ready to help.
Response time: Within 4 business hours (Monday–Friday)
For the fastest support on order-related issues, please include your order number in the message.
💬 Live Chat – Instant Support
Need real-time help with your waxing kit or delivery? Click the chat icon in the bottom-right corner of the page to talk to us instantly.
🕒 Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM EST
We’re closed on weekends and public holidays, but you can still send us a message — we’ll get back to you as soon as we can!
💡 Common Reasons to Reach Out
How to request a refund for a Lumixsilva order
Where to track my Lumixsilva wax kit shipment
Questions about how to use vegan hard wax at home
Help with damaged or missing items
Business or wholesale inquiries
🧼 Your Self-Care Experience Matters
At Lumixsilva, we believe in smooth skin and smooth service. Whether you’re new to at-home waxing or a returning customer, we’re committed to making your experience as relaxing and reliable as possible.
Thank you for choosing Lumixsilva — your trusted source for vegan wax beads and self-care essentials.