Refund Policy
Refund & Return Policy – Lumixsilva
At Lumixsilva, your satisfaction matters. If you’re not completely happy with your purchase, we offer a transparent return and refund process for eligible orders.
🛍️ Free Returns Within 30 Days
You may request a return for a full refund within 30 days of purchase, as long as the following conditions are met:
The item is unused, unopened, and in its original packaging
You can provide a valid order number or proof of purchase
Your return request is submitted through our Contact Us page
We aim to respond as quickly as possible to help you start the return process.
❌ Returns Not Accepted If:
The item has been opened, used, or damaged by the customer
The product was not purchased from our official website or authorized sellers
The item is marked as “final sale” or “clearance”
The return request is made more than 30 days after the purchase date
🔧 Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 7 days of receiving your shipment.
To help us process your request efficiently:
Include clear photos of the damage or defect
Mention your order number and a brief description of the issue
Once verified, we will offer a replacement or refund based on your preference.
💳 Refund Process
Once we receive and inspect your return, we’ll notify you by email about the approval or denial of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Processing time may vary depending on your bank or credit card provider.
📩 How to Request a Return
To initiate a return or request a refund:
Visit our Contact Us page
Provide your order number and the reason for return
Our support team will respond with next steps
This return policy applies to all vegan hard wax beads, wax warmers, and hair removal accessories purchased directly from Lumixsilva.com.