Refund Policy

Refund Policy

At LumixSilva, we want you to be completely satisfied with every purchase. If for any reason you're not happy with your order, you may request a return and refund under the following conditions:

Free Returns Within 30 Days
We offer free returns within 30 days from the date of purchase, provided that:

• The item is unused, unopened, and in its original packaging
• A valid proof of purchase or order number is provided
• The return request is submitted through our Contact Us page on the website
  Once received, we will get in touch as soon as possible to assist with your request.

Please note, we do not accept returns under the following conditions:

• Items that have been opened, used, or damaged by the customer
• Items not purchased through our official website or authorized sellers
• Items marked as “final sale” or “clearance”
• Return requests made after 30 days from the purchase date

Damaged or Defective Items
If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order.
Attach clear photos showing the issue, and we will offer a replacement or refund once the issue is confirmed.

Refund Process
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, the refund will be issued back to your original payment method within 5–10 business days.
Please note: Depending on your bank or credit card provider, it may take additional time for the funds to appear in your account.

How to Request a Return
Please submit your return request via our Contact Us page and include your order number and the reason for the return.
Our team will respond promptly with further instructions.