Shipping Information

Shipping & Delivery Policy

Shipping Destinations
LumixSilva ships to most countries and regions worldwide. However, we currently do not offer shipping to the following destinations: Nicaragua, Cuba, Iran, North Korea, Kosovo, Syria, Sudan, and Somalia. We apologize for any inconvenience this may cause.

Order Processing Time
All orders are processed as quickly as possible, typically within 1–2 business days (excluding weekends and public holidays).
Our business hours are Monday to Friday, 8:00 AM to 5:00 PM (Eastern Time).
In the event of any delays due to unforeseen circumstances, we will notify you via email.

Shipping Within Canada
Standard shipping is estimated to arrive within 2–5 business days from the date of dispatch.
Expedited or express shipping options are available at checkout, and delivery timeframes may vary depending on your selection.

Shipping to the United States
Standard shipping is handled via fully trackable ground services and typically takes 2–7 business days from the date of dispatch.
Please allow at least one business day after dispatch for tracking information to become available.
Expedited or express options are available and may vary depending on your location.

International Shipping
International orders are shipped via trackable air services and typically arrive within 6–18 business days from the date of dispatch.
Delivery times may vary depending on the destination country.
Note: This timeframe does not include potential customs clearance delays. Expedited international shipping may be available and could shorten delivery times.

Duties, Taxes & Customs
LumixSilva is not responsible for any customs duties, import taxes, or additional fees charged by the destination country.
All such charges are the responsibility of the recipient.
If you have concerns about potential fees, we recommend contacting your local customs office for more information.
Please note: These charges are determined by local governments, and we have no control over or ability to estimate them.

Order Confirmation & Shipping Address
After placing your order, you will receive two confirmation emails: one for your order confirmation and another with tracking details once your order has shipped.
Please ensure your shipping information is accurate at checkout and double-check it upon receiving your emails.
If you notice an error, contact us as soon as possible (preferably within 12 hours of placing your order):
Email: info@lumixsilva.com
We can only update the shipping address before the order is dispatched.
If an incorrect address results in a returned package, we reserve the right to charge a reshipping fee.