FAQ
Where can I use the wax?
Lumixsilva hard wax beads are suitable for various areas of the body, including the face, underarms, arms, legs, and bikini line. Please follow the instructions on the product label for best results and use proper technique for each area.
How should I prepare before waxing?
Before waxing, thoroughly cleanse and dry the skin. Avoid using lotions or body oils, as they can prevent the wax from adhering properly and affect the overall result.
What temperature should the wax be heated to?
We recommend heating the wax to 50°C–55°C (122°F–131°F) until it becomes smooth and spreadable, but not hot to the touch. For safety and effectiveness, always use a professional wax warmer.
How long does the waxing result last?
Results vary by individual. Most users enjoy smooth skin for 3–4 weeks after waxing. With consistent use, hair may grow back more slowly, finer, and sparser over time.
What should I do if my skin turns red after waxing?
Mild redness is a common reaction after waxing and usually fades within a few hours. We recommend applying aloe vera gel, a soothing mist, or a gentle skincare oil to calm the skin.
Can the same wax beads be used for every body part?
Our hard wax beads are safe for use on all areas, including the face and bikini line. For more delicate areas, we also offer specially formulated gentle options to ensure maximum comfort.
How long does it take to melt the wax beads?
With the lid on and the warmer set to high, it typically takes 20–30 minutes to fully melt the wax. Then switch to a low or medium setting and wait another 15–20 minutes until the wax reaches a honey-like consistency.
Can I melt the wax beads using a microwave or stovetop?
We do not recommend it. These methods lack precise temperature control and may cause the wax to overheat or splatter, leading to burns. For safety and the best experience, always use a wax warmer.
How much wax should I melt each time?
It depends on the area you’re treating. As a general guideline, 100g of wax beads is enough for a full leg waxing session. You can melt a bit more than needed to avoid interruptions, and any leftover wax can be cooled and reheated later.
What if I entered the wrong contact information when ordering?
Please visit our website at www.lumixsilva.com and reach out through the “Contact Us” page as soon as possible. We’ll assist you in updating your information promptly.
Can I change the shipping address after placing the order?
Contact us immediately. If your order hasn’t shipped yet, we’ll update the address free of charge. If it’s already been dispatched, we’ll try to redirect it with the courier—please note additional fees may apply.
Can I return the product after use?
To ensure the safety and hygiene of our customers, we do not accept returns for opened or used items. If a returned item is found to have been used, it will not be eligible for a refund or return.
How can I cancel my order?
If your order has not yet shipped, please contact our customer support team as soon as possible. We’ll help cancel your order and provide follow-up assistance.