FAQ
How to use Lumixsilva vegan hard wax on bikini line, underarms, and face?
You can safely use Lumixsilva hard wax beads on sensitive areas like the bikini line, underarms, and face, as well as larger zones like arms and legs. Our vegan wax for sensitive skin is formulated for smooth, effective hair removal with minimal irritation. Always follow the product instructions and apply appropriate technique for each area.
What’s the best way to prepare your skin before at-home waxing with hard wax?
Before using Lumixsilva’s at-home waxing kit, cleanse and thoroughly dry your skin. Avoid lotions or body oils as they can block adhesion. Proper pre-wax preparation improves results and helps reduce post-wax irritation, especially for sensitive zones like the bikini line or face.
What temperature should vegan hard wax be heated to for safe at-home use?
For optimal results, heat Lumixsilva vegan wax beads to 50°C–55°C (122°F–131°F) using a professional wax warmer. This ensures a smooth, spreadable consistency while avoiding overheating. Never use the microwave or stovetop—precise wax temperature control is key to a safe and effective waxing session.
Where can I use Lumixsilva vegan hard wax for hair removal?
Lumixsilva vegan hard wax beads can be used on various parts of the body, including the face, arms, underarms, legs, and bikini line. Whether you're doing a Brazilian wax at home or a facial touch-up, our formula is gentle on sensitive skin and strong enough for coarse hair.
How should I prepare my skin before using Lumixsilva's at-home waxing kit?
Before waxing, cleanse and completely dry your skin to remove oils, dirt, or residue. Avoid lotions or moisturizers, as they reduce wax adhesion. Proper pre-wax skin prep improves results and helps minimize redness or bumps after waxing.
What temperature should I heat Lumixsilva hard wax beads to for best results?
For safe and effective use, heat the wax to 50°C–55°C (122°F–131°F) using a professional wax warmer. This ensures smooth texture without overheating. Avoid microwaves or stovetops, as they lack temperature control and may cause burns.
How long do results from Lumixsilva hard wax last?
Most users experience smooth, hair-free skin for 3–4 weeks after waxing. With regular use of our vegan hard wax, hair may grow back slower, finer, and sparser, reducing discomfort in future sessions.
What should I do if my skin is red after using Lumixsilva wax?
Mild redness is common and usually fades within a few hours. To soothe the skin, apply aloe vera gel, a calming facial mist, or a lightweight skincare oil. Our formula is designed for sensitive skin, but aftercare is still important for comfort.
Can Lumixsilva wax beads be used on the face and bikini line?
Yes. Lumixsilva wax beads are safe for full-body waxing, including sensitive zones like the bikini area and face. We also offer a gentle formula for delicate areas, providing comfort without compromising performance.
How long does it take to melt Lumixsilva wax beads using a wax warmer?
On high heat, Lumixsilva wax beads take 20–30 minutes to fully melt. Then reduce to medium or low heat and wait 15–20 more minutes until the wax reaches a honey-like consistency, perfect for smooth application.
Can I heat Lumixsilva hard wax in a microwave or on the stove?
No. We strongly discourage using microwaves or stovetops, as they don't offer precise temperature control. For safety and the best results, always use a wax warmer for hard wax beads.
How much wax should I use for a full leg waxing session?
Generally, 100g of Lumixsilva vegan wax beads is enough for a full leg waxing. It's best to melt slightly more than needed to avoid interruptions. Leftover wax can be cooled and reheated for your next session.
What if I entered the wrong contact info when placing my order?
If you made a mistake with your email or phone number, please visit www.lumixsilva.com and use our Contact Us form right away. We’ll help correct your details before your order is processed.
Can I update the shipping address after placing my Lumixsilva order?
Yes — if your order hasn’t shipped yet, we can update your shipping address free of charge. If it has already been dispatched, we’ll attempt a reroute with the courier, but extra fees may apply depending on your location.
Can I return Lumixsilva products after use?
For hygiene and safety reasons, used or opened products cannot be returned. If a returned item is found to be used, it will not qualify for a refund or replacement. Please see our full Return Policy for more details.
How do I cancel a Lumixsilva order before it ships?
If your order hasn't shipped, please contact us as soon as possible. We'll cancel your order and issue a full refund. Once an order is dispatched, we may no longer be able to stop it.
How can I contact Lumixsilva customer service for order help?
You can reach our team by emailing info@lumixsilva.com, or use the live chat in the bottom-right corner of our site. Our business hours are Monday to Friday, 9 AM – 6 PM EST.
How do I request a refund or return for a Lumixsilva order?
To request a return or refund, use the Contact Us form or email us at info@lumixsilva.com with your order number and reason for return. We’ll guide you through the process based on our Return Policy.
Where can I track my Lumixsilva wax kit order?
After your order ships, you’ll receive an email with a tracking link. If you haven't received one, contact us with your order number and we’ll help locate your package.
What should I do if my Lumixsilva order arrives damaged or missing items?
If your order is damaged or incomplete, contact us within 7 days of delivery. Include your order number and clear photos. We’ll quickly assist with a replacement or refund once the issue is verified.